Legal Document
AstroClan Privacy Policy
1. Introduction
Welcome to AstroClan (“AstroClan,” “we,” “our,” or “us”).
AstroClan is an AI-powered astrology platform that provides personalized horoscope readings, astrological insights, and conversational guidance through specialized artificial intelligence agents designed with unique human-like personas and communication styles.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you use the AstroClan mobile application, website, and related services (collectively, the “Services”).
By using AstroClan, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information that you voluntarily provide, information generated during your use of the Services, and certain technical information required to operate and improve AstroClan.
A. Information You Provide
This may include:
- Name
- Email address
- Mobile number
- Date of Birth
- Time of Birth
- Place of Birth
- Gender
- Profile photograph (optional)
- Language preferences
- Country and region
- Account credentials
- Customer support communications
B. Astrology Information
To generate personalized astrological insights, we collect:
- Birth details
- Horoscope data
- Kundli or natal chart information
- Consultation preferences
- Selected AI astrologers
- Topics discussed during consultations
C. Consultation Data
When using AstroClan, we collect and securely store:
- Questions submitted
- AI-generated responses
- Conversation history
- Consultation timestamps
- Credits used
- Favorite astrologers
- Session continuity data
This enables users to continue previous conversations without repeating background information.
D. Payment Information
When purchasing credits or tokens:
- Purchase amount
- Transaction identifier
- Currency
- Purchase history
AstroClan does not store your complete credit card, debit card, UPI, or banking details. Payments are processed securely through authorized payment providers and app stores.
E. Device Information
We may automatically collect:
- Device model
- Operating system
- Device identifiers
- App version
- IP address
- Time zone
- Language settings
- Crash reports
- Performance diagnostics
- Log files
F. Usage Analytics
We may collect anonymous or aggregated analytics including:
- Features used
- Session duration
- Screens visited
- Click events
- User engagement
- Navigation paths
- Error reports
Analytics help us improve AstroClan.
3. How We Use Your Information
We use your information to:
- Create your AstroClan account
- Generate your horoscope
- Prepare astrological charts
- Deliver personalized AI consultations
- Maintain conversation history
- Process purchases
- Manage credits and tokens
- Improve AI responses
- Personalize recommendations
- Provide customer support
- Detect fraud and abuse
- Improve security
- Analyze platform performance
- Comply with legal obligations
4. AI Processing
AstroClan uses advanced Artificial Intelligence models to generate astrology-based guidance.
When you interact with an AI astrologer:
- Your questions are processed by AI systems.
- Your birth details are used to personalize astrological responses.
- AI-generated responses are produced automatically.
- Human review may occur only for quality improvement, safety, fraud prevention, or customer support purposes.
Although our AI astrologers are designed to provide natural, human-like conversations, users acknowledge that they are interacting with artificial intelligence rather than a human astrologer.
5. Consultation History
Users may request deletion of consultation history through the app or by contacting us.
AstroClan stores previous consultations to:
- Maintain continuity
- Improve user experience
- Allow follow-up questions
- Personalize future consultations
6. Credit and Token System
AstroClan uses a prepaid credit system.
Credits are deducted when users interact with AI astrologers.
Purchase history is maintained for:
- Billing
- Refund processing
- Fraud prevention
- Customer support
- Legal compliance
8. Legal Basis for Processing (GDPR)
Where GDPR applies, we process personal information based on one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
- Public interest where applicable
10. International Data Transfers
Your information may be processed or stored in countries other than your own.
Where required, appropriate safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, or equivalent legal mechanisms will be implemented to protect your personal data.
11. Data Security
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
We employ industry-standard safeguards including:
- Encryption in transit
- Encryption at rest (where applicable)
- Secure cloud infrastructure
- Access controls
- Authentication mechanisms
- Firewalls
- Security monitoring
- Regular software updates
12. Data Retention
Users may request deletion of their account and personal information, subject to applicable legal or regulatory retention requirements.
We retain personal information only for as long as necessary to:
- Provide Services
- Maintain consultation history
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
13. Your Privacy Rights
To exercise these rights, contact us using the details provided below.
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Withdraw consent
- Restrict processing
- Object to processing
- Request data portability
- Lodge a complaint with a supervisory authority
14. California Privacy Rights (CCPA/CPRA)
AstroClan does not sell personal information as defined under the CCPA/CPRA.
California residents may have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to correct inaccurate information
- Right to opt out of certain data sharing where applicable
- Right to non-discrimination for exercising privacy rights
15. India Digital Personal Data Protection Act (DPDP)
Where applicable under India’s DPDP Act:
- Personal data is processed only for lawful purposes.
- Consent is obtained where required.
- Users may withdraw consent at any time.
- Users may request correction or deletion of personal data, subject to legal obligations.
- Appropriate technical and organizational safeguards are implemented to protect personal data.
16. Children’s Privacy
AstroClan is not intended for children under the age of 18 (or the minimum legal age in the applicable jurisdiction).
We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
17. Third-Party Services
Each third party has its own privacy policy governing the processing of personal information.
AstroClan may integrate with trusted third-party services such as:
- Google Play Billing
- Apple App Store
- Firebase
- Cloud hosting providers
- Analytics providers
- Authentication providers
- Customer support platforms
18. Disclaimer
AstroClan provides astrology-based insights generated by artificial intelligence for informational, educational, entertainment, and personal guidance purposes only.
AstroClan does not guarantee the accuracy, completeness, or outcome of any prediction, recommendation, or consultation.
Astrological guidance should not be considered a substitute for professional medical, legal, financial, psychological, or other qualified advice. Users remain solely responsible for any decisions or actions taken based on the information provided by AstroClan.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the application or by other appropriate means. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
20. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
If required by applicable law, you may also contact our Data Protection Officer or designated Grievance Officer using the contact details published on our website.
21. Delete Your AstroClan Account
At AstroClan, we respect your privacy and your right to control your personal information.
If you no longer wish to use AstroClan, you may permanently delete your account at any time.
How to Delete Your Account from the App
- Open the AstroClan app.
- Sign in to your account.
- Go to Profile.
- Select Settings.
- Tap Delete Account.
- Review the information provided.
- Confirm your request.
Once confirmed, your account deletion request will be processed.
If You Cannot Access the App
If you no longer have access to your AstroClan account, you can request deletion by contacting us:
Email: support@netclan.com
Subject: Account Deletion Request
Please include:
• Your registered email address
• Your registered mobile number (if applicable)
• Your full name
We may request additional information to verify your identity before processing your request.
What Happens When Your Account Is Deleted?
When your account is permanently deleted:
- Your AstroClan account will be closed.
- Your profile information will be deleted.
- Your birth details will be deleted.
- Your birth charts will be deleted.
- Your consultation history will be deleted.
- Your saved AI conversations will be deleted.
- Your personalized recommendations will be deleted.
- Your purchased credits that remain unused may be forfeited unless otherwise required by applicable law.
- You will no longer be able to access your account.
This action cannot be undone.
Data We May Retain
Certain information may be retained where required by law or for legitimate business purposes, including:
- Transaction and payment records
- Records required for tax and accounting compliance
- Fraud prevention and security logs
- Information necessary to resolve disputes or comply with legal obligations
Such retained information will only be kept for the period required under applicable law.
Processing Time
Most deletion requests are completed within 30 days.
Some information may remain in secure backups for a limited period before being permanently erased.
Contact Us for Account Deletion
AstroClan Support
Email: support@netclan.com
22. Request Deletion of Your Personal Data
AstroClan is committed to protecting your privacy and respecting your rights regarding your personal information.
You may request deletion of your personal data at any time.
Information That Can Be Deleted
Upon verification of your request, AstroClan can delete:
- Personal profile information
- Date of birth
- Time of birth
- Place of birth
- Birth charts
- Horoscope information
- AI consultation history
- Saved conversations
- Preferences
- Personalized recommendations
- Device identifiers linked to your account
- Other personal information associated with your account
Information That May Be Retained
Certain information may be retained when required by applicable law, including:
- Purchase and payment records
- Tax records
- Fraud prevention information
- Security logs
- Legal compliance records
This information is retained only for the legally required period.
How to Request Data Deletion
You can request deletion by emailing:
Email: support@netclan.com
Subject: Personal Data Deletion Request
Please include:
• Full Name
• Registered Email Address
• Registered Mobile Number (if applicable)
• Reason for request (optional)
We may ask for identity verification before processing your request.
Processing Time
Verified requests are generally processed within 30 days.
You will receive confirmation once your request has been completed.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Withdraw consent
- Request a copy of your personal data
- Object to certain processing activities
Contact Privacy Officer
By using AstroClan, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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